Client Policy

Refund & Cancellation Policy

Effective date: September 6, 2026

Because our services often require immediate allocation of personnel, research tools, advertising resources, and vendors, refund eligibility depends on the stage of performance and the controlling written agreement.

1. Cancellation requests

Submit requests in writing to arkadiy.abdurakhmanov@homedecostudio.us with the client name, invoice number, purchased service, and reason. A cancellation is effective only when acknowledged in writing.

2. Before work begins

If cancellation is received before work begins and before nonrecoverable costs are incurred, the client may qualify for a refund, less disclosed processing or administrative expenses to the extent permitted by law.

3. After work begins

Fees attributable to completed work and committed expenses are nonrefundable. At our discretion, an unearned and uncommitted portion may be refunded based on documented project status.

4. Nonrefundable items

• Completed or accepted services
• Discovery, consultation, setup, strategy, and custom research
• Advertising, listing, data, platform, travel, and third-party expenses
• Custom reports, property materials, and creative deliverables
• Rush fees and deposits identified as nonrefundable

5. Recurring services

Recurring work must be canceled before the next billing date or according to the notice period in the agreement. Cancellation does not retroactively refund a billing period already started.

6. Service concerns

Notify us promptly if a deliverable materially differs from the written scope. We may correct or reperform the affected work, issue a credit, or provide an appropriate refund where required.

7. Approved refunds

Approved refunds are generally initiated to the original payment method within 5–10 business days. Banks and card issuers may need additional time to post funds.

8. Controlling agreement

If a signed agreement contains different refund terms, that agreement controls for the engagement to the extent permitted by law.

9. Contact

arkadiy.abdurakhmanov@homedecostudio.us
+1 (302) 493-3891